Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, store, disclose, and protect personal information obtained through our website and related services. We are committed to safeguarding the privacy of our users, merchants, partners, and visitors, and to complying with applicable data protection and privacy laws.

2. Information We Collect

We may collect the following types of information:

  • Personal identification information (such as name, email address, phone number, company name, and contact details)
  • Business and merchant information provided during onboarding or inquiries
  • Technical information (such as IP address, browser type, device information, operating system, and access logs)
  • Transaction-related and risk-related information where permitted by law

3. How We Use Information

Collected information may be used for the following purposes:

  • To provide and operate our acquiring, payment processing, and related services
  • To conduct merchant onboarding, compliance checks, and risk assessments
  • To communicate with users regarding services, updates, and support inquiries
  • To improve website functionality, security, and user experience
  • To comply with legal, regulatory, and contractual obligations

4. Data Sharing and Disclosure

We do not sell personal information. Information may be shared only where necessary and permitted, including:

  • With payment networks, financial institutions, compliance vendors, and service providers
  • With regulators, law enforcement, or authorities when required by law
  • With professional advisors for legal, audit, or compliance purposes

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. Access to information is restricted to authorized personnel only.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill business, legal, and regulatory requirements, after which it is securely deleted or anonymized.

7. User Rights

Depending on applicable laws, users may have rights to access, correct, or request deletion of their personal information. Requests may be submitted through our contact channels.

8. Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality and analyze usage patterns. Users may control cookie preferences through their browser settings.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us through the contact details provided on our website.

Legal Entity: TRUPAY LLC

Email: [email protected]

Phone: +1 (213) 849-9488

Address: 254 CHAPMAN RD, STE 208 NEWARK, DE 19702